SyncEQ Privacy Policy
At SyncEQ, we believe trust is fundamental to meaningful relationships. Protecting your personal information is a core part of that commitment. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
Information We Collect
When you create an account or use SyncEQ, we may collect:
- Basic account information (such as your name, email address, or login credentials)
- Emotional intelligence assessment responses
- Daily check-ins and journal entries
- Responses to AI-powered role-play scenarios
- Progress data, achievements, and growth history
- Device information necessary to operate the app (such as device type, operating system, and app version)
- Usage analytics that help us improve the platform
We collect only the information reasonably necessary to provide the services offered within SyncEQ.
How We Use Your Information
Your information is used solely to:
- Create and manage your account
- Personalize your emotional intelligence growth plan
- Generate AI-powered coaching and role-play experiences
- Track your progress over time
- Improve the quality, performance, and reliability of the platform
- Respond to support requests
- Maintain the security and integrity of SyncEQ
We do not use your personal information for advertising purposes.
AI Features
SyncEQ uses artificial intelligence to provide personalized coaching, role-play conversations, assessments, and feedback.
Information you provide during these interactions is processed only to deliver the requested experience and improve the quality of the service. We do not intentionally use your personal conversations to identify you or build advertising profiles.
Data Sharing
We do not sell your personal information.
We do not rent or trade your personal information.
We may share limited information only with trusted service providers that help us operate the platform, such as cloud hosting, authentication, analytics, payment processing (if applicable), and AI infrastructure providers. These providers are contractually required to safeguard your information and use it only for providing services to SyncEQ.
We may also disclose information when required by law or to protect the safety, rights, or property of our users or the public.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While no system can guarantee absolute security, we continuously work to maintain appropriate protections.
Data Retention
We retain your information only for as long as necessary to provide the SyncEQ service, comply with legal obligations, resolve disputes, and enforce our agreements.
If you delete your account, we will delete or anonymize your personal information within a reasonable period, except where retention is required by law.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated personal information
- Request a copy of your personal data
- Withdraw consent where applicable
Requests may be submitted using the contact information below.
Children’s Privacy
SyncEQ is intended for users who are at least 18 years old (or the minimum legal age in their jurisdiction). We do not knowingly collect personal information from children.
Third-Party Services
SyncEQ may rely on third-party providers to support services such as authentication, cloud hosting, payments, analytics, or artificial intelligence. These providers maintain their own privacy practices, and we encourage users to review their respective privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Material changes will be communicated through the app or by other appropriate means.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact:
SyncEQ
Email: getsynceq@gmail.com
Website: https://www.synceq.com
By using SyncEQ, you acknowledge that you have read and understood this Privacy Policy.
Delete Your Account
Deleting your account is permanent and cannot be undone. When you delete your account, your account and associated personal data will be permanently deleted from our systems, except for information we are required to retain by law.
This action cannot be reversed.